Job Description

Do you have an interest IT? We have a fantastic opportunity for someone looking to work within a government department based in the Durham area.

Our client is looking for a Service Desk Analyst to join their team and be responsible for first line support.
The post holder will be responsible for ensuring the timely resolution of incidents and fulfilment of customer requests, in accordance with standard operational procedures and agreed performance criteria
To provide consistent high quality technical support services to the customer base. The service will be undertaken via remote and onsite activities.

The BIS directorate is the focal point for the delivery of ICT services drawing on multi-disciplinary teams to manage the day-to-day planning and delivery of services to customers, co-ordinating a programme of projects and services on their behalf. It will adopt a standard set of methodologies and tools to enable common ways of working, continuous improvement and best practice.

The BIS directorate provides ICT and Information services to a wide range of customers and users, including the NECS organisation itself, CCGs, GP practices, FTs, AQPs, and other primary care contractors.

This is a full-time position of 37.5 hours a week and is currently a 6-month assignment. The successful candidate should have excellent customer service skills as well as a keen interest in IT

Hours of work are between 7am - 8.30 pm where you will work on a rota to cover the hours. Early shifts (7am and late shifts 8.30pm finishes will be worked from home, other shifts will be based in the office) Due to the size of the team, the late shift will only be required once approximately every 3 months.

If you are interested in this role, please apply below. We look forward to hearing from you.