Job Description

Working for a Cloud IT Tech business who are leaders in their field, the Service Desk Engineer will be offering technical support to customers, so experience of a customer support role is essential within IT. The successful candidate will be the first point of contact for users who are experiencing technical issues.
We`re looking for somebody who is a team player and able to be on-call as part of the on-call rota for customers who experience issues outside of normal working hours. The Service Desk Engineer will also carry out on-site installations and repairs where required and be adept at escalating to third parties for issues that require further technical support.
A knowledge of Office 365, OneDrive, OneNote, Groups & Email etc. are essential for the Service Desk Engineer.
As a Cloud Service Desk Engineer, knowledge of SaaS and Cloud Based Computing are essential, as you`ll be a leader in your field, delivering on the customers` requirements.
It is essential that the candidate we shortlist has the following skills:
" Excellent Customer Service
" Cloud Based Computing Experience
" Office 365 Experience
" Technical knowledge of Cloud SaaS services
This is a rewarding role that will offer the successful candidate the following benefits
" Competitive Salary
" Generous holiday (34 Days Per Year!)
" Great working environment
" Healthcare & Pension
" Games Consoles on-site and snacks available for staff
This is an opportunity to join a growing, leading tech company who sit above their competitors! Want to join in? Call Josh in our Cardiff office for further information or click Apply Now!