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Service Desk Supervisor

  • Location:

    Peterborough, Cambridgeshire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £24000 - £26000 per annum

  • Contact:

    Peterborough Branch

  • Contact email:

    Peterborough@brookstreet.co.uk

  • Job ref:

    PET/671245_1631282876

  • Published:

    about 1 month ago

  • Expiry date:

    22/10/2021

Job Description

Service Desk Supervisor


Immediate start available
Location: Hampton, Peterborough
Salary: up to £26,000 per annum

Are you team focused with a passion to deliver great customer service and to develop other individuals? Are you supportive and influential?


IF YES…. KEEP READING!


Brook Street Recruitment are recruiting on behalf of a well-established client top leading Managed Service Provider who are looking for a Service Desk Supervisor to join their thriving and ever-growing team.

Main Responsibilities as a Service Desk Supervisor:

  • Providing support and a point of escalation to a team of service desk analysts and assist the Team Leader in their responsibilities
  • Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service
  • Endeavour to provide all customers with the best level of customer service and support
  • Maximising productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets.
  • Daily, Weekly, Monthly & Ad-hoc reporting when required.
  • Point of escalation for both internal and external customers, taking ownership through to resolution
  • Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's
  • Identify and escalate any potential breach of service level or risk, where possible mitigating breach and managing to resolution
  • To be able to always drive a team with a 'can-do' attitude


Desired Experience:

  • Awareness of ITIL methodologies and best practice
  • Knowledge of the working practices of the area responsible for
  • Good working knowledge of Microsoft Word, Excel and Outlook
  • Previous leading/coaching experience
  • Practical experience of an external Managed Services provider
  • Customer service experience

If you're interested in this role and would like to have a chat more in detail regarding this vacancy, please do apply with you up to date CV. We aim to get back to all applicants within 1-3 working days. You can contact Charlotte on 07483 927710 or .

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