Back to Search Results

call centre Manager

  • Location:

    Peterborough, Cambridgeshire

  • Sector:

    Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £26000 per annum + free car parking, full training provided

  • Contact:

    Fraser

  • Contact email:

    [email protected]

  • Job ref:

    PET/671924_1656087416

  • Published:

    about 1 month ago

  • Expiry date:

    28/07/2022

  • Startdate:

    25/07/22

Job Description

Service Desk / Customer Service Supervisor


Immediate start available
Location: Hampton, Peterborough
Salary: up to £26,000 per annum

Are you team focused with a passion to deliver great customer service and to develop other individuals? Are you supportive and influential?


IF YES…. KEEP READING!


Brook Street Recruitment are recruiting on behalf of a well-established client top leading Managed Service Provider who are looking for a Service Desk Supervisor to join their thriving and ever-growing team.

Main Responsibilities as a Service Desk / Customer Service Supervisor:

  • Providing support and a point of escalation to a team of service desk analysts and assist the Team Leader in their responsibilities
  • Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service
  • Endeavour to provide all customers with the best level of customer service and support
  • Maximising productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets.
  • Daily, Weekly, Monthly & Ad-hoc reporting when required.
  • Point of escalation for both internal and external customers, taking ownership through to resolution
  • Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's

Desired Experience for Service Desk/ Customer Service Supervisor:

  • Awareness of ITIL methodologies and best practice (not essential)
  • Knowledge of the working practices of the area responsible for
  • Good working knowledge of Microsoft Word, Excel and Outlook
  • Previous leading/coaching experience
  • Practical experience of an external Managed Services provider
  • Customer service experience

Benefits for Service Desk / Customer Service Supervisor:

  • Great holiday allowance
  • Supportive management
  • Growth and development within the business
  • On going in depth training

W1siziisijiwmtgvmdyvmjivmtevmtyvmjivmtevy3rhcy1iyxitzmlndxjllmpwzyjdlfsiccisinrodw1iiiwimjawmhg3mjajil1d

Looking for a job? Register your CV now

REGISTER

Looking to recruit? Find the perfect hire

Upload Job

Want a career at Brook Street? Join our team

Join Now