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Service Desk Team Leader

  • Location:

    Dungannon, County Tyrone

  • Sector:

    Customer Service

  • Job type:


  • Salary:


  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    21 days ago

  • Expiry date:


  • Startdate:


Job Description

Brook Street Recruitment is working with our client in Dungannon to recruit a permanent Service Desk Team leader to join their busy Service Desk Team.

Principal Responsibilities

* Day to day supervision of a team of service administration staff - organising staff rotas (planning
shifts and ensuring holiday cover), conducting return to work interviews, probationary reviews,
* Coordinating HGV drivers and allocating shifts
* Monitoring WIP and holding WIP meetings
* Monitoring KPI's - efficiency, utilisation, lost hours etc
* Liaising with workshop supervisors on workshop loading
* Dealing with customer queries - invoicing queries and used sales queries
* Allocating customer contract leads and following up including submission of bonus claims
* Allocating used sales vehicle prep templates
* Complying with all relevant health and safety regulations and best practice and promoting this
throughout the after-sales department
* Adhoc duties commensurate with the position


* Previous experience of supervising staff would be required for this role
* Applications are sought from candidates with a strong customer service background and a preference towards those with motor factor / transport industry experience
* Must possess a responsible and methodical attitude to work
* Must be self-motivated, proactive, and flexible with regards to working hours
* Must always be open and honest and work with integrity
* Must be an effective and supportive member of a high performing team that proactively supports others to achieve the overall targets.
* PC Literate and able to use common computer packages and systems

Salary can be disclosed on application

Please send CV via the apply link


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