Service Desk Team Leader
-
Location:
Ballyclare
-
Sector:
-
Job type:
-
Salary:
Negotiable
-
Contact:
Colleen
-
Contact email:
colleen.farquharson@brookstreet.co.uk
-
Job ref:
BEL/300078_1658159612
-
Published:
almost 2 years ago
-
Expiry date:
29/08/2022
-
Startdate:
ASAP
Job Description
Brook Street Recruitment is working with our client in Ballyclare to recruit a Service Desk Team leader to join their busy Service Desk Team for a fixed term 12 month contract
Principal Responsibilities
* Day to day supervision of a team of service administration staff - organising staff rotas (planning
shifts and ensuring holiday cover), conducting return to work interviews, probationary reviews,
* Co-ordinating HGV drivers and allocating shifts
* Monitoring WIP and holding WIP meetings
* Monitoring KPI`s - efficiency, utilisation, lost hours etc
* Liaising with workshop supervisors on workshop loading
* Dealing with customer queries - invoicing queries, internal DVCM and used sales queries
* Allocating customer contract leads and following up including submission of bonus claims
* Allocating used sales vehicle prep templates
* Complying with all relevant health and safety regulations and best practice and promoting this
throughout the afters-ales department
* Ad hoc duties commensurate with the position
Criteria
* Applications are sought from candidates with a strong customer service background and a preference towards those with motor factor / transport industry experience
* Previous experience of supervising staff would be required for this role
* Must possess a responsible and methodical attitude to work
* Must be self-motivated, proactive, and flexible with regards to working hours
* Must always be open and honest and work with integrity
* Teamwork - Must be an effective and supportive member of a high performing team that proactively supports others to achieve the overall targets.
* PC Literate and able to use common computer packages and systems
Salary can be disclosed on application
Please send CV via the apply link
Looking for a job? Register your CV now
Looking to recruit? Find the perfect hire
Want a career at Brook Street? Join our team