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Service Desk

  • Location:

    Southampton, Hampshire

  • Sector:


  • Job type:


  • Salary:

    Up to £10 per hour + parking

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    7 months ago

  • Duration:

    3 months

  • Expiry date:


  • Startdate:

    21/01/19 15:34:16

Job Description

Brook Street is looking for someone to provide technical support for the call-logging system and desktop IT users to ensure agreed service levels are met.

This role is based in Nursling, free parking on site and easily accessible by bus.

The role is to:
" Provide first point of contact for all IT-related requests and incidents from the business, communicating effectively with customers and setting appropriate expectations to allow informed business decisions to be made
" Take ownership of requests, incidents and customer issues through to resolution using technical knowledge to ensure that outcomes meet business objectives
" Provide troubleshooting, technical guidance, support and incident resolution of desktop incidents including advice to users to enable business users to successfully use IT systems
" Provide ongoing support, maintenance and development of the call-logging system and advice to users
" Adhere to and champion processes, policies and best practice to deliver a consistent service

Basics requirements include:
" Proven track record of delivering 1st level Service Desk
" Track record of delivering desk-side support to the client estate.
" Excellent investigative and problem-solving skills
" Very good organisational skills and an ability to prioritise tasks and deliver to deadlines
" Very good communication skills both written and oral
" Strong customer focus with an ability to identify and implement service and process improvements to provide even greater customer satisfaction
" Very good knowledge of a range of technologies including Windows 7, Windows 10, Apple OSX

This is an temporary assignment for 2 -3 months and paying around £10 an hour.

If interested apply now or send your CV directly


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