Are you Security Cleared?
Do you have experience in IT or have a customer service background?
Brook Street are currently recruiting on behalf of a multi-brand provider of information technology solutions to business, government, education and health-care customers. Their hardware and software can be found across an impressive 250,000 companies worldwide.
To support a new and very exciting Government contract, we are looking for candidates with exceptional contact centre or call centre customer service experience to join the team as Service Desk Analysts.
Salary: £12.00-£14.00 per hour - working 1 in 4 weekends
Service Desk Analyst hours are Monday to Sunday (37.5 hours) with various shifts from 7am - 8pm and other benefits include:
- Company bonus
- 33 days holiday
- Parking on site
- Large canteen/downtime area
- On a bus route
- Great working environment
- Progression through different support line levels if desired
As a Security Cleared Service Desk Analyst, you will be providing effective and positive first line support through managing calls and handling the resulting incidents or service requests and supporting the service operation. For many organisations, technology underpins the service they provide to end users .... For Government the end user is ultimately the general public; your ability to build a quick rapport, understand the query and talk the customer calmly through steps to resolve the issue (first line support) will ensure the Government department continues to provide an effective and efficient service.
The role is varied, giving you the opportunity to work with your customer, third parties and internal teams to get the best outcomes and resolve queries quickly. In your downtime, you'll enjoy the fantastic facilities including pool tables, TC or eating out at one of the many local restaurants.
If you are interested in applying or finding out more about what a typical day will involve, please either apply online or give me a call on 07483 458787.
We will respond to all applications within 1 working day.