Service IT Desk Supervisor
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Location:
Peterborough
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Sector:
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Job type:
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Salary:
Up to £13 per hour
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Contact:
Clare
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Contact email:
clare.rook@brookstreet.co.uk
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Job ref:
HL8978_1627645869
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Published:
over 2 years ago
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Duration:
Temp To Perm
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Expiry date:
29/08/2021
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Startdate:
ASAP
Job Description
Our Brook Street well-established client is a top leading Managed Service Provider who are looking for a Service Desk Supervisor to join their thriving and ever-growing team.
Main Responsibilities:
- Providing support and a point of escalation to a team of service desk analysts and assist the Team Leader in their responsibilities
- Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service
- Endeavour to provide all customers with the best level of customer service and support
- Maximising productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets.
- Daily, Weekly, Monthly & Ad-hoc reporting when required.
- Point of escalation for both internal and external customers, taking ownership through to resolution
- Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's
- Identify and escalate any potential breach of service level or risk, where possible mitigating breach and managing to resolution
Desired Experience:
- Awareness of ITIL methodologies and best practice
- Knowledge of the working practices of the area responsible for
- Good working knowledge of Microsoft Word, Excel and Outlook
- Previous team management experience
- Practical experience of an external Managed Services provider
*Please APPLY NOW* but if you would like any further information please call me on 07483458787, email me on with your CV.
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