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Service IT Desk Supervisor

  • Location:

    Peterborough, Cambridgeshire

  • Sector:

    IT

  • Job type:

    Temporary

  • Salary:

    Up to £13 per hour

  • Contact:

    Clare

  • Contact email:

    clare.rook@brookstreet.co.uk

  • Job ref:

    HL8978_1627645869

  • Published:

    about 2 months ago

  • Duration:

    Temp To Perm

  • Expiry date:

    29/08/2021

  • Startdate:

    ASAP

Job Description

Our Brook Street well-established client is a top leading Managed Service Provider who are looking for a Service Desk Supervisor to join their thriving and ever-growing team.


Main Responsibilities:

  • Providing support and a point of escalation to a team of service desk analysts and assist the Team Leader in their responsibilities
  • Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service
  • Endeavour to provide all customers with the best level of customer service and support
  • Maximising productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets.
  • Daily, Weekly, Monthly & Ad-hoc reporting when required.
  • Point of escalation for both internal and external customers, taking ownership through to resolution
  • Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's
  • Identify and escalate any potential breach of service level or risk, where possible mitigating breach and managing to resolution


Desired Experience:

  • Awareness of ITIL methodologies and best practice
  • Knowledge of the working practices of the area responsible for
  • Good working knowledge of Microsoft Word, Excel and Outlook
  • Previous team management experience
  • Practical experience of an external Managed Services provider



*Please APPLY NOW* but if you would like any further information please call me on 07483458787, email me on with your CV.

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