Job Description

Fantastic opportunity to join a global company and a great hard working team based in Watford! It is paying up to 25k and has some fantastic benefits!!

What you will be helping with:

Monitor scheduled insurance jobs from the time they are logged, through their journey, until completion. Ensuring that the required KPI's are met or exceeded.

Highlight all cases where the required KPIs are not met or are at risk of not being met; ensure that the consumer is kept informed of progress and, take the appropriate measures to address this.

Ensure that where possible Insurance jobs are scheduled to a employed engineer.

Liaise with Internal departments and external partners to resolve customer and retailer field issues where service levels fall outside the standards agreed.

Work with the authorised service centres in collaboration with the Area Service Managers to ensure they understand company policies and KPI's in relation to service for Insurance customers. Develop and maintain good relationships with the authorised service centres, and provide high quality administration support

Liaise with IT or external partners on issues with internal or external service platforms, and on the continuous improvement programme to ensure that system is properly maintained. And that any required software changes are made, tested and implemented to agreed deadlines.

Maintain the Service software databases to ensure records are updated and amended as required to ensure latest information is always available.

Provide timely reports in relation to the current SLA's and KPI's set and agreed with our insurance partners and our service management team. This information will be used to monitor our performance in relation to these KPI's, and make any necessary business changes.

Provide telephone and email support to Insurance partners, with one-call/email resolution as standard.

Any other ad-hoc duties or responsibilities as requested by the line manager or senior management


The person I am looking for will have:

Educated to GCSE standard: English language and Maths

Strong office background within a relevant business
Previous background scheduling workload would be an advantage
Previous background in using Excel skills to analyse high volumes of raw data also an advantage


Excellent IT skills (Microsoft Word/ Excel/ Access) and database management
Excellent telephone manner/ organisational skills
Creation of reports in Excel from Raw Data and analysis of data
Attention to detail


If you are interested in the role please apply or if you would like to know more email me on