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Service Support Analyst - NHS Digital

  • Location:

    Leeds, West Yorkshire

  • Sector:

    Admin & Secretarial

  • Job type:

    Temporary

  • Salary:

    Negotiable

  • Contact:

    Leeds CL

  • Contact email:

    [email protected]

  • Job ref:

    HQ4147_1657286755

  • Published:

    about 1 month ago

  • Duration:

    6 Months+

  • Expiry date:

    19/08/2022

  • Startdate:

    ASAP

Job Description

NHS Digital - Service Support Analyst

Location: Leeds (Hybrid working so will require you to travel to Leeds)
Mainly working from home
Hours: Monday - Friday (37.5 hours)
Pay: £13.12ph

This is an ongoing temporary position with the possibility of a further extension at the discretion of the business requirements.

About this role

The Service Support Analyst will act as second line support providing timely, effective and efficient support to stakeholders including NHS Digital internal and external customers, and externally to our suppliers. You will be supporting with the NHS APP supporting and investigating queries so knowledge about the app is essential.

The role of a service analyst would require you to:

  • You will be responsible for the daily management of all inbound and outbound customer facing incidents via the Service Desk and Social Media for the NHS App.
  • The role will require answering queries, escalating technical issues and being able to route customers to be able to manage their health care needs online.
  • You will manage communication with relevant Stakeholders.
  • Managing the communication of Release and Change notifications.
  • Provide trend analysis and be responsible for producing relevant reports for senior stakeholders.

Essential Skills/experience required:

  • Knowledge/experience of a Service Management
  • Ability to produce minutes of meetings with internal/external stakeholders.
  • Good communication skills
  • Self Motivated
  • Good problem solving and Analytic skills
  • Experience in planning, organising and managing senior internal and external boards/workshops/seminars.
  • Ability to manage professional relationships with internal and external stakeholders, undertake stakeholder engagement / management, improving relationships within the wider NHS Digital senior teams.
  • Ability to prioritise and re-prioritise workload
  • Good organisational skills
  • Good planning and delivering skills
  • A high level of computer literacy, with a good working knowledge and experience of using Microsoft Office products
  • Knowledge and experience of using helpdesk applications or similar data capture systems
  • Knowledge about the NHS and the NHS app

*Graduates welcome*

If this sounds like the role for you, Apply now!

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