Services Accounts Manager
Thames Valley Park, London
Contract is 18 months
Brook Street is currently working on behalf of our Global IT Client to recruit a Services Account Manager. This is a contract role based in Reading (+ travelling to clients) and is for 18 months.
As a Brook Street contractor you will be entitled to 25 days holiday per annum, 8 days paid Bank Holidays pro rota, discounted gym membership, use of the onsite health facility, access to online learning and training, free parking and an excellent subsidised restaurant.
Salary: up to £63,500 per annum, based on experience, plus benefits
Services Account Managers (SAMs) work with Partners to maximise the return on investment from their Advanced Support for Partners (ASfP) agreement. The aim is to continuously help partners sell more, deploy better and escalate less. The SAMs work proactively with the Partners to support them in building their Cloud technical capability, to increase their capacity, by creating a technically enabled, best in class Cloud Business, and successful deployments to reduce escalations. The SAM will, together with the partner, create a targeted Service Delivery Plan aiming at optimising the partners Cloud Business.
The role and service delivered is mainly remote, but candidates should expect some travelling days per year (10-20% travel, 2 trips abroad a year, in and around the local area).
Our team is geographically distributed; we speak many languages, and we come from a variety of cultural backgrounds. We are currently expanding, and we are looking for an additional team member with a growth mind set, a passion for partner management and obsession to Partner success and customer happiness to support our partner base across EMEA.
The Services Account Manager (SAM) is responsible for building and maintaining a direct and strong relationship with some of our strategic, high profile and complex Dynamics and Cloud Partners. You will act as the primary point of contact, and perceived as a trusted advisor regarding any services, readiness, or technical needs your Partners may have.
" Relationship Management/Customer Relationship experience
" Self-starter, self-driven - entrap profiles
" Understanding of company solutions (Azure, Office package) - doesn't have to be deep technical, but somewhat tech savvy.
Essential Skills / Experience include:
" Experience and passion for Partner/Customer Management
" An understanding of Cloud based solutions
" Ability to influence, and interact with all organisational levels and stakeholders
" Excellent at prioritisation, time management, excellent follow-through skills
" Strong team player- and networking skills
" Highly motivated, and capable of handling several projects
" Self-Starter with a positive "yes can do" attitude
" Making good timely decisions in relatively complex cases, and in situations with uncertainty or pressure
" Strong communication skills written & verbal, excellent presentation skills
Desirable Skills include:
" Knowledge of company product portfolio and processes
" Additional language skills, Turkish would be an advantage
" Project or Product experience
" Worked as an Account Manager
Deadline for CV submission: Wednesday 14th November @ 3.00pm