Job Description

Our client, a national `big six` energy supplier is looking to appoint a full time settlements administrator for a temporary assignment. Initially this will be for 6 months but may be extended and there is the possibility of this leading to permanent.

The settlements administrator will support a growing portfolio of 3rd party generators and internal group companies managing payments and credit note throughput in excess of £800m per year.

Main Responsibilities;

Payments Processing: Prepare and issue timely and accurate payment of invoice and credit note requests the Shared Service Centre on behalf of group and 3rd party external customers.

Query Handling: Deliver efficient and effective resolution of all customer queries regarding the payment of invoices and credit notes.

Relationship Management: Develop and maintain strong working relationships with the Shared Service Centre and Finance, supporting group and external 3rd party customers queries.

Record Maintenance : Maintenance of accurate recording systems ensuring that payments are tracked from the point of generation through to payment.

Task Processing: Complete a defined range of transactions using specified processes to ensure accurate processing of information.

Workload Reporting: Provide regular feedback on work in progress and activity levels to Team Manager, to ensure workloads are appropriately managed and performance standards met.

Procedural Awareness: Maintain awareness of relevant company policy and local procedures applying any updates or changes to own working practices, to ensure tasks are appropriately handled, right first time.

Team Support: Assist fellow team members to ensure smooth operation of local team.


Key Skills Required;

Key skills:
Rational and analytical approach to query resolution
IT literate (Confident in the use of MS Excel and SAP)
Understanding of the UK electricity market
Good commercial awareness and strong communication skills
Ability to develop new and enhance current processes
Results orientated, able to meet tight deadlines in a high pressure environment
Customer service ethic
Demonstrate the ability to be a good team player


The role is a hybrid working role. After initial training of a couple of weeks on-site, you will be required to work from the office (based in Solihull) for 2 days per week with the other 3 days worked remotely

We are arranging TEAMS interviews this week so please apply asap if you are interested.