Job Description

Brook Street have a fantastic opportunity for you to join a fantastic client as a full time Smart Dispense Service Technician based in Southend.

Do you have great customer service skills, determination to succeed and deliver a great customer experience with a positive can do attitude that our client wants. If so then we are interested in you!


Our client is the largest independent provider of technical services support to the UK brewing industry. Due to them working with a very big client they look to ensure that the highest standard of customer service is delivered every time. Right now they are looking for some outstanding Smart Dispense Customer Service team members to join their expanding team.

The Role

As part of their regional teams you will be responsible for giving our Smart Dispense customers the very best customer service experience every time. This will involve visiting a wide range of licensed premises every four weeks carrying out a detailed technical and quality health check of the Smart Dispense system. By visiting these premises on a regular basis it will allow you the opportunity to help build the customer's business by ensuring the continued great quality. With an eye for detail you will become our customer's draught beer & cider quality champion.

You don't have to have any previous technical experience in this industry or similar although if you do this will help in your development. We can, and will develop these practical skills with you.

Key responsibilities and duties

" To undertake smart dispense cleans in licensed trade outlets as directed by Innserve Planning and to required specifications and timescales.
" To test the quality of product once cleaning has been completed to ensure it meets standards set out by brand owners.
" To complete paperwork/ Toughbook recording in a timely manner.
" To work in partnership with the Rostered Technician team in ensuring that SLAs for smart dispense are achieved in line with contractual obligations.
" To provide specialist technical expertise and advice with regards to Smart dispense.
" Ensure that Customer Service Standards are exceeded at all times. This includes:
o Quality of work carried out to the customers satisfaction;
o Meeting the agreed response time;
o Meeting access times;
o Ensuring personal presentation is excellent at all times.
o Follow reporting procedure to report all agreed follow-up-action agreed with the customer.
" Act as an ambassador for Innserve in all dealings with customers and the general public.
" At all times carry out all operations to Company approved Health and Safety Standards and abide by Health and Safety at Work Act.

Benefits

- Vehicle
- Pension Scheme
- Incentives paid quarterly (subject to company performance against targets)
- Fuel card
- Pay reviews every January
- Overtime 1 ½ x contractual rate.
- 28 days inclusive of public bank holiday

This is a full time position with the working hours of: Monday - 7am to 4:30pm (30 minutes lunch) & Tuesday to Friday 7am to 4pm (30 minutes lunch)

To be considered for this role you must drive!

If this is something of interest to you then please contact me on either 01245 493533 and ask for Chanel or email me you CV through