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(SN) Out Of Hours Call Handler (T To P)

  • Location:

    Watford, Hertfordshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £19500 per annum + pension and on site parking

  • Contact:

    Sonia

  • Contact email:

    StAlbans.web@brookstreet.co.uk

  • Job ref:

    ALB/690853_1554113031

  • Published:

    3 months ago

  • Expiry date:

    1/05/2019

  • Startdate:

    15/01/19

Job Description

I am looking for a call handlers to provide a professional and efficient service to all users !

My client is seeking an additional member to join a team of out of office call handlers.You will be working for a global organisation that are market leaders in their field. You`ll be taking inbound calls from clients and candidates that need out of hours assistance.
As the successful Call Handler you will have a calm, empathetic approach whilst working at a fast and accurate speed.

Previous background in a similar out of hours environment or a role dealing with customers on the phone is desirable

You must have demonstrable experience of using IT systems and have excellent communication skills

As a Call Handler you will be fully flexible in your hours of work to provide cover as per your shift pattern. The shift patterns will vary and will be confirmed on interview.


The vacancy will be for an immediate start for a full time position working 39.25 hours per week.The successful Applicant will be completing various shifts on a rota basis throughout a 7 day period which may include any of the following.
Am shift - 6am - 9.30am
Pm shift 5pm - 8pm
Night Shift 5pm - 8am
Weekend Day shift - 9am - 5pm


Benefits include an annual salary of £19500 with 34 days holiday including bank holidays
Overtime opportunities ( Bank holidays paid at double time / additional hours worked paid at time and a half)
Various Shift patterns available:

Duties and Responsibilities

* Acting as the first point of contact to all incoming calls
* Answer and respond to incoming calls
* Provide a high level of service to all clients and candidates
* Updating the system with accurate call notes

So not to miss out please send your CV

Alternatively please call Sonia Naidoo (there are two of us working in the officewith the same name so it can be confusing so for ease please specify !) on 01727 812212



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