Job Description

#hallowiegehtsdir

Do you want to work for a well-established company that will shape the future of service and shape customer experience for some of the world`s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with our client, you will have the chance to improve quality of life across the UK and across the globe. This is a HYBRID position, and the candidate will need to be fluent in English and German.

Salary: £28,000pa

Location: Liverpool City Centre

Hours: 37.5 hours a week Monday- Friday

Your duties:

? Through strong leadership, manage a team of Customer Service Associates to provide a first-class customer contact and customer journey.
? Resolving queries Right First Time in a prompt, friendly and professional manner.
? Coaching, developing, and motivating the team to maximise performance and meet targets
? Manage the staff for a 24/7/365 operation
? Build and promote a positive work culture, which promotes the delivery of excellence


A suitable candidate will need:



? Experience managing a large team within a contact centre environment.
? Strong leadership experience with evidence of driving team performance through coaching and development techniques and situational leadership
? Excellent understanding of social media platforms.
? Awareness of the impact social media can have on a global brand.
? Excellent verbal and written communication skills in German and English
? Excellent planning and organisational skills, with a quality focus and attention to detail
? The ability to make decisions and influence change through others
? In-depth knowledge of all relevant social media tools and current online communication techniques


Benefits:

¢ 25 days holidays per year (Holidays run January - December)
¢ Automatic enrolment to pension scheme
¢ Full classroom trainer led training provided
¢ Great location for all types of transport i.e Train, Car, Bus
¢ Full equipment provided to support hybrid working
¢ Company benefits scheme.