We are delighted to be recruiting for one of our brilliant clients in the West Lincolnshire area, they are a well-established manufacturing company currently experiencing progressive growth. This role is a really exciting opportunity for someone to join a fantastic team as a Spares & Service Coordinator, the role will involve being point of contact for customers, answering the phone and responding to emails promptly and in a professional manner and ensuring all enquiries are processed effectively and within an agreed timescale. The successful candidate will need to have excellent communication skills, written and verbal.
Some more specific duties will include, allocating engineers to call outs, recording visits and issuing job documentation. Liaising with customers is an essential part of the role whether it be their after sales requirements, machinery breakdowns, service plans, recommended stock lists and so on.
Other Duties below:
Obtaining & recording of job reports, & reporting discrepancies and further works required.
Identifying parts from BOP & Drawings;
Issuing quotes, obtaining purchase orders from customers and confirming orders officially.
Identifying & processing Spare Part Requests from Customers, or Engineers on site works;
Progressing & reporting on Warranty & Repair works
Maintaining Departmental Records for Spares and Service
The Spares & Service Department is continually growing and requires someone of a proactive & adaptable nature.
Skills & Requirements:
Engineering Experience/Knowledge - Desirable
Attention to detail
Proficient in Microsoft office
Can manage own workload
Have a customer service focus
can generate new business
Hours, Mon - Thurs 8:00pm to 4:30pm
Friday 8:00pm to 3:30pm
Salary £18,000 - £20,000
Please contact Ryan on 01522 528115 for more information or apply online.