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Specialist Service Centre Admin Officer

  • Location:

    Cardiff

  • Sector:

    Admin & Secretarial

  • Job type:

    Temporary

  • Salary:

    Up to £11.03 per hour

  • Contact:

    Cardiff PSR

  • Contact email:

    cardiff.ps@brookstreet.co.uk

  • Job ref:

    HP7087_1649427475

  • Published:

    almost 2 years ago

  • Duration:

    Ongoing

  • Expiry date:

    20/05/2022

  • Startdate:

    08/04/22 15:12:00

Job Description

Job Purpose:

To provide general administrative support to the Specialist Service Centre delivering functions specific to the business unit. This will involve a wide range of administrative functions including being responsible for and delivering admin processes and procedures. This may involve taking responsibility for updating information systems, inputting data into databases, liaising with the public and colleagues and providing advice and guidance to them on policies and procedures.


Position & Key Relationships:

Reports to: Executive Officer (Administrative Team Leader)

Key Relationships: Team leaders, colleagues within the office, staff and corporate teams, delivery partners and external customers or stakeholders.


Business Travel & Locations:

The job holder may be required to attend other locations throughout Great Britain. Allowance will be paid subject to meeting eligibility criteria.


Scope of Job:
* Delivery
* Administrative procedures
* Use of Information Systems
* Customer Services


Delivery
* To deliver the core function of the Business Unit in accordance with established time scales and performance targets
* Ensuring accurate records are kept and updated accordingly
* Identifying efficiencies that could be utilised within your own team or wider business unit
* To understand and identify issues that may affect delivery that require escalatation to your Line Manager

Administration procedures

* To Take responsibility for a set of administrative procedures;
* Ensuring actions are carried out in accordance with the procedures and within the necessary timescales;
* Providing support and guidance to others (internally and externally) on procedures;
* Continually reviewing procedures in your work area and identifying any efficiencies that could be utilised in your work area.

Use of Information Systems

* Inputting data and information onto the bespoke APHA data capture systems in use in your Business Unit;
* Keeping records and updating files;
* Releasing information in accordance with Data Protection requirements and in a professional format.

Customer Service

* To liaise with, and provide excellent customer service to Stakeholders, Delivery Partners and Customers, both internal and external, to understand and appreciate their needs and requirements;
* Responding to requests from the public for information and guidance and providing accurate and timely information to our customers;
* Updating information held on our information systems by liaising with the public to ensure the data we capture about (or for) our customers is accurate;
* To manage the customer expectation.


Person Specification:

Experience:

Essential:
* Familiar with the use of basic Microsoft packages Outlook, Word, Excel

Desirable:
* Previous experience of working in an office environment
* Good IT skills

Skills:
* Well organised
* Positively responds to change
* Customer service focused
* Accuracy inputting data and collating/filing paperwork
* Ability to communicate clearly and effectively both verbally and in writing
* Proactive in their approach to work
Education:
* No specific educational requirements

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