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Student Casework Coordinator

Job Description



We are currently hiring for a casework coordinator to work for a reputable university based in Birmingham, West Midlands.

Key responsibilities:

  • Develop and maintain systems to effectively manage student casework administration.
  • Review, establish and manage systems and record keeping ensuring information is accessible and retained in an appropriate manner which complies with University standards.
  • Maintain comprehensive, accurate and up to date case files and records of cases in progress and closed in order to provide accurate updates and reports to senior colleagues.
  • Research, prepare and present information on own initiative as needed.
  • Provide clear and concise summaries of cases to the Senior Student Casework Manager, making recommendations as appropriate.
  • Proactively organise a schedule of meetings and panel hearings to deal with cases, dealing with availability issues and balancing competing priorities to ensure deadlines are met.
  • Support panel hearings, committees, casework activities and other formal and informal meetings. Collate information, prepare papers and reports, maintain confidential records and produce minutes as necessary.
  • Ensure that administrative and casework processes are compliant, advising students and colleagues as necessary.
  • Contribute to the development and delivery of University procedures administered by the team
  • Be a subject matter expert for student casework processes and provide detailed advice for academics, other colleagues and students.
  • Deal with a full range of enquiries about student casework matters. Prioritise issues effectively and identify matters of serious concern. Ensure urgent, complex or serious matters are dealt with promptly and escalated where appropriate.
  • Assist the Senior Student Casework Manager or other Student Services and DSaAS colleagues with ad hoc projects as needed.

Key skills and requirements:

  • A degree or equivalent professional qualification is desirable
  • Significant experience in a similar administrative role including casework management preferably within higher education.
  • A high level of numeracy and literacy.
  • Excellent IT skills including MS Office and student information systems or similar.
  • Excellent written and verbal communication skills
  • A self-managing work style with the ability to prioritise, manage competing priorities and meet deadlines.
  • Ability to assimilate large quantities of written and verbal communication quickly and produce accurate and timely case summaries.
  • Understanding of student experience issues.
  • Understanding of information governance. Ability to deal with sensitive information and to maintain confidentiality at all times.

If this is something that you are interested in and you have the necessary experience, please apply ASAP!

Due to a high intake of candidates, please assume that you have been unsuccessful should you not receive a call within 7 days of applying.

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