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Support Engineer

  • Location:

    Reading, Berkshire

  • Sector:


  • Job type:


  • Salary:

    5% end of contract bonus

  • Contact:

    Reading Professional

  • Contact email:

  • Job ref:


  • Published:

    11 months ago

  • Duration:

    6 months

  • Expiry date:


  • Startdate:


Job Description

Support Engineer

Brook Street is currently working on behalf of our Global IT Client to recruit a Support Engineer
This is a contract role for (6) months at TVP Reading.

Daily Rate: As a Ltd Company £609.00 per day depending on experience.

Support Engineer Responsibilities:

  • Positively representing and communicating with corporate customers via telephone, email, Skype in order to finding solutions for technical problem identified in the clients products
  • Pursuing technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed with the highest level of customer service
  • Managing the relationship with these customers and thoroughly documenting their cases
  • Participating in case triage meetings to share knowledge with other engineers and develop efficient customer solutions
  • Sharing best practices and write technical articles and blogs for guiding other team members and customers

Support Engineer Requirements:

  • Strong knowledge of Windows OS, Client/Server knowledge, understanding of Cloud services, Azure, Azure Active Directory, PowerShell, TCP/IP and HTTP
  • Strong Linux OS Knowledge, Windows Update/Patching
  • Excellent customer service skills and customer focused attitude
  • Three or more years' experience in systems deployment/admin, network operations, software support or IT Consulting
  • Effective learning skills and the ability to learn on the go
  • Strong problem-solving skills, includes troubleshooting, problem analysis and resolution, good judgement/decision making ability

Deadline for CV submission: Friday 9th August 2019 at 3:30pm


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