This role is to work within an established public sector organisation based at Newburn Business park. This is an involved Support Service Engineer role working on the ICT Service Delivery Team. If successful, duties include:
-Responsible for ensuring the timely resolution of incidents and fulfilment of customer requests, in accordance with standard operational procedures and agreed performance criteria.
-Responsible for the co-ordination and installation of new desktop and peripheral equipment, supporting location moves and communicating with Technical Project Leads.
-Liaise with the service desk to ensure effective identification, prioritisation and assignment of incidents and requests through resolution/closure.
-Provide basic level user based training following installation of desktop and peripheral equipment (raising user awareness of additional support materials and knowledge bases).
-Responsible for the prompt escalation of all suspected security incidents to ICT Security Management.
-Maintain and support a number of systems and solutions.
-Configuration, installation and maintenance of all hardware and software necessary for the efficient provision of services.
The successful candidate will demonstrate:
-Experience in service engineering
-Strong ICT knowledge
Excellent communication skills both verbally and written
This is a full time, temporary position initially until the middle of December. The are looking for the successful candidate to start as soon as possible. If you feel you have the skills and knowledge to fulfil this role, don't hesitate to submit your application.