Team Leader- Customer Service
24-26k depending on background
9am - 5pm Mon - Fri
The Team Lead will support the Manager, Customer Service in ensuring the smooth running of the Customer Service Department, assisting with customer support and interfacing with various internal departments including Sales, Accounting, Shipping and Manufacturing. Acts in lead capacity under direction of Manager, Customer Service. Monitor`s reps, ensuring phone coverage and questions answered, providing guidance and feedback, but is not direct supervisor.
Day to day duties will include:
" Collaborates with Sales, Shipping, Accounting, R&D, Quality and other departments as needed to resolve customer issues and escalated technical or quality issues.
" Inputs and ensures correct processing of orders submitted via phone, email, E-commerce, live chat, and fax.
" Assists Customer Service Representatives with customer and order issues, providing guidance on how to handle in the future.
" Assists customers via phone and email with questions regarding products, pricing, order details and first level technical assistance.
" Acts in lead capacity by monitoring Customer Service Rep performance, reporting any training opportunities or gaps in skill to Manager, Customer Service in a timely manner.
What we need from you:
" Excellent verbal and written communication
" Intermediate knowledge of Microsoft Office (Outlook, Word, Excel, Visio, PowerPoint) and Adobe Acrobat required
" Strong background as a team leader in customer service
" Must be able to pay close attention to detail
May occasionally work evenings and/or weekends
In return if you are successful applicant you will receive a fantastic salary working between 8am and 5pm Monday to Friday. Benefits include pension, free parking, 20 days holiday, 8 bank holidays. 24hr- 7 days a week gym on the business park with discounted membership
Extremely nice surroundings including a park café. Free bus service from Watford junction to and from Croxley business park, plus you will receive full training for this role.
If You are interested in this role and feel that you are suitable please email me if I have not responded within 48 hours that unfortunately you would not have been selected.