Job Description

Team Lead / Supervisor - 2 Positions - Inverness, UK

Join a dynamic and rapidly expanding hospitality organisation renowned for delivering exceptional customer experiences in the Highlands. Our client prides itself on fostering a supportive and vibrant work environment, offering excellent career development opportunities. With a strong commitment to quality service and team growth, this is an ideal place for motivated individuals seeking to advance their careers within the hospitality sector.

Job Responsibilities

• Lead and supervise daily operations within the hospitality venue, ensuring high standards of customer service are maintained at all times.
• Support and motivate team members to deliver excellent service, fostering a positive and collaborative work environment.
• Assist in the training and development of staff, providing guidance and feedback to enhance performance.
• Ensure compliance with health and safety regulations, company policies, and procedures.
• Manage customer enquiries and resolve any issues promptly to ensure customer satisfaction.
• Coordinate with management to ensure smooth running of shifts and operational efficiency.
• Assist in stock management and ordering to maintain appropriate stock levels.
• Contribute to the achievement of sales targets and overall business objectives.

Required Skills & Qualifications

• Previous experience in the hotel, catering, or hospitality industry is preferred.
• Strong leadership and team management skills, with the ability to motivate and inspire others.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment and handle multiple priorities.
• Flexibility to work 5 days out of 7, including weekends (Saturdays and Sundays).
• Basic knowledge of health and safety regulations relevant to hospitality settings.
• Enthusiastic, dynamic, and customer-focused attitude.
• Transport may be required depending on the location of the venue.

Call to Action

If you are passionate about delivering outstanding customer service and are ready to take the next step into management, we want to hear from you! Please contact Brook Street with your CV today to seize this fantastic opportunity to grow your career within a thriving hospitality environment in the Highlands.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.