***We are currently recruiting for a Team Leader to work with one of our largest Public Sector clients in the MOJ Archives site ***
The role is 6 months initially - pay rate £10.97 per hour
Monday-Friday 37 hours per week based in Loughborough LE11 5GW
Please note that there may be some heavy lifting involved in this role.
As Team Leader your duties will include;
" Lead the implementation of efficient and consistent administrative practices, procedures and standards, identifying and implementing solutions to identified problems.
" Manage resources (including staff and facilities) to ensure excellent customer service to all stakeholders, judiciary and management.
" Monitor key performance areas, analysing performance trends and making recommendations for improvement to the Delivery Manager.
" Conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation.
" To provide written and verbal advice to queries from staff and HMCTS users.
" Contribute to the delivery of operational, performance and service standard targets.
" Provide statistical data for the management team and judiciary.
" Deal with any accommodation issues that arise and liaising with estates/ facilities and/or contractors as required.
" Contribute to the business plan, with particular focus on the team`s area of work.
" Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
" Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy.
" Ensure Governance and Assurance around the safe and secure receipt, accounting and transfer of both money and personal data.
" Alert others, as appropriate, to risks which are not capable of local resolution.
" Deputise for the Delivery Manager as necessary.
" Deal with customers and complaints and address route causes of complaints.
" Apply LEAN principles, tools and techniques to working practices to improve efficiency of operations.
" Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.
" Assign responsibilities for action and monitoring progress against plans.
" Ensure that performance management and reward & recognition systems are utilised effectively throughout area of responsibility, ensuring consistent standards through benchmarking, and encouraging and rewarding good ideas and creativity.
" Plan, co-ordinate and organise training and development for staff. Ensuring that learning & development needs of all staff, including inductees, are identified and met.
" Identify staff potential and develop in line with business and individual needs.
" Identify recruitment needs and retention issues, assessing resource requirements against demands.
" Be responsible for health and safety issues for the team and their immediate working environment.
" Take a lead in employee engagement activities to maintain good working relationships with staff and to improve service delivery and staff morale / motivation.
" Ensure staff are aware of HMCTS strategic objectices/and or updated in relation to corporate messages.
" Role model HMCTS values, and apply policies and procedures (including diversity, attendance and discipline).
" All Band D staff are expected to perform other management roles in addition to their own role.
" Work with staff to ensuring that casework is appropriately managed, providing advice where process deviations have occurred.
" Identify and implement solutions to local problems, referring more complex problems to a Cluster Delivery Manager.
" Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
" Provide feedback to staff, judiciary and other stakeholders on performance against targets.
" Think beyond own area of responsibility, considering wider policy and organisational implications of issues.
" Attend and contribute at meetings of relevant User Groups.
" Represent the function you have been assigned to at an operational level
" Have a working knowledge of functions undertaken within the Cluste
DBS clearance will be required for this role.
If you think you meet the above criteria, please apply online.