Job Description

Are you an experienced Team Leader looking for a new challenge? Would you like a career within an expanding law and legal firm?

If so, this could be the perfect role for you.

With the company's growth over this Prescot site and their Liverpool city centre office, they are expanding rapidly and with this have an opportunity for a dynamic, forward thinking team leader with a desire to learn new areas of law and to help lead a team to success.

Benefits for this role include:

A competitive salary of £27,000 per annum.

"Me time" allowance for any candidates to get a hair cut, go for an extended lunch or anything personal related without using holiday allowance.

Generous holiday allowance

Free on site car parking facilities

As a team leader within this role, you need to be dedicated, motivated with a desire to deliver.

You will report to the Head of Operations and your duties will include:

Being responsible for managing the daily activity as well as ensuring the team delivers first class service to the areas of the business they support.

Providing a professional and informative primary point of contact for all customers, clients and third parties whilst maintaining the highest level of customer service.

Main tasks and responsibilities will include:

Management of daily workloads, productivity and inboxes as well as achieving service level standards and optimising staff levels on a daily basis.

Prioritising workloads to ensure targets are delivered.

Managing system and process changes effectively.

KPI reporting and key task management.

Providing input into system and process improvements.

Confident day to day decision maker.

Advising as required on cases including quantum, causation and liability.

Training and staff development including conducting one to one's and appraisals.

To apply for this role, you must have the following:

Proven experience as a team leader essential

Well versed in team leader responsibilities

Experience of people management

Knowledge of Proclaim (Desirable)

Excel literate to a good standard

Key Competencies:

Excellent customer service skills

Strong organisational and planning skills

A practical and flexible approach to work

Good general IT skills

Time management skills

Ability to use initiative and solve problems

If you feel you fit all of the above, please directly apply to this advert and to speed up your application, please pre-register your details on https://registrations.brookstreet.co.uk/full-registration.aspx

To discuss this role further, please call Daniel on 0151 242 6090 or alternatively send an e-mail