Job Description

Pensions Casework Team Leader (Level 3)

Location: Preston
Salary: Competitive
Hours: 37 hours a week, permanent contract

Purpose
Supporting the Operations Manager; Leading a team of up to 15 Pensions administrators, providing an efficient and robust administration service to Local Government clients & members in respect of various pension schemes administered by the Local Pensions Partnership, including performance management of the team and supporting the learning and development needs of the Team.

Key Accountabilities


-To maintain an excellent understanding of the regulations and legislation relevant to pensions administration and specifically to the case work undertaken by the team you are managing
-To be responsible for own workload ensuring service targets (Service Level Agreements) and deadlines are met

-Dealing with stage one complaints and appeals in respect of the schemes administered by the company

-Proactively maintain an up to date Procedures Manual ensuring that changes to processes and procedures are communicated across the team and the Service as appropriate in a timely and effective manner.

-To be responsible for the teams workload ensuring service targets and deadlines are met, including monitoring workload and output against service standards.

-To liaise with customers and external organisations to ensure effective partnerships are maintained


-To support service provision as appropriate undertaking other duties commensurate with the post, including preparing and presenting reports as appropriate to the role, and attending and assisting service led events.

-Take the lead in liaising with employers and third parties, maintaining good relationships, and obtaining information in respect of the work undertaken on the Casework Teams.

-To assist the Pensions Case Manager in dealing with complaints and ad hoc queries.

-Treat information security with the upmost respect, dealing appropriately with sensitive and confidential information within Service protocol/guidelines
Person Specification
-It is vital to have experience of driving strong customer service performance in an operational environment
-Demonstrable effective decision making.

-Proven ability to work effectively on own initiative as well as being an effective team leader, promoting positive behaviour and attitudes, working flexibly, whilst at all times developing and maintaining good working relationship within the team and the service as a whole.

-Proven ability to undertake detailed mathematical calculations accurately.

-Excellent working knowledge of legislation, regulation, conditions, software, systems and processes relevant to pension payroll and pension administration.

-The ability to communicate effectively at all levels, including the ability to communicate complex issues, possessing excellent communication skills.
-Demonstrable ability to apply and interpret complex regulations.

If you are interested, please contact Stephy on 01772252111 or email on