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  • Location:

    Hemel Hempstead

  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    Up to £13.81 per hour

  • Contact:

    CRT Team

  • Contact email:

  • Job ref:

    HMPO TL HEMEL_1713863869

  • Published:

    about 1 month ago

  • Duration:

    3 months

  • Expiry date:


  • Startdate:


Job Description

Position: Team Leader

Department: Process team Leader level 1 plus

Contract: Temporary, 3-4 months with the possibility of extension

Hours: 37.5 hours per week, Monday to Friday, shifts between 8am-5pm

Pay rate: £13.81 per hour


Location: Hemel Hempstead HP2 7AH

Start date: - Subject to clearance.

Brook Street in partnership with the HMPO Office and have a fantastic opportunity to join their existing team as a Team Leader in Hemel Hempstead.

This is a public-facing, customer service role, Someone who can lead the team with good communication and documentation skills.

Key Responsibilities

  • Lead small teams - Motivate, and develop the team and encourage communication.
  • Schedule team work to required timescales and Service levels.
  • Lead the planning implementation, in order to ensure the availability of required staff members
  • Ensure that agreed processes/standards/timescales/Quality Requirements are adhered to.
  • Identify and manage improvements within own area.
  • Update and maintain data base/systems / documentation.
  • Comply with regulatory requirements where applicable.
  • Collect and provide statistical data/reports as required.

Experience Needed

  • Basic understanding in ERP
  • Good with Excel, Word and PowerPoint
  • Must be able to lead a team
  • Must be good with update and maintain the database - documentation skills and analysing data
  • Multi-tasking
  • Good internal and external communications
  • Must be able to develop the team and encourage good communication.
  • Empathetic with patience and understanding
  • Effective communication and report writing


  • Able to lead small teams
  • Expert understanding of relevant systems / ERP
  • Highly developed user of Excel, Word, PowerPoint
  • Good at internal and external communication
  • Ability to manage a small budget (FTEs, overtime)
  • Ability to set and achieve performance target

Desirable Skills

  • Previous experience of the JVs


  • Free on-site parking and canteen.


  • On the job training on the process and expected responsibilities

  • Holiday restrictions- Must be advised of booked holiday ASAP

To apply for the role you must have a valid Passport, 2 proofs of address, proof of NI, and must have resided in the UK for the last 5 years.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

There is already a SharePoint created with the resources available. We also delivered a Topical Tuesday talk on the process, we can get a recording of that and share it if the teams missed it or we are also happy to hold another one.

PSR: Guaranteed Interview Scheme (GIS) (

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