Job Description

The successful candidates will be part of a team providing a face to face service to customers during the application process. Reporting to the Operations Manager, you will be responsible for creating an environment which allows the application
service to deliver the needs of a demanding agenda, whilst being a great place to work for your team.

These posts will require individuals who excel at delivering excellent customer service and can inspire teams to deliver a great service on occasion under challenging circumstances.

Key Responsibilities:
- To manage and schedule own/team work to required timescales and Service levels.
- To ensure that agreed processes/standards/timescales/Quality Requirements are adhered to. To floor walk to provide
support for applicants during the application process.
- To motivate, lead and develop the team and encourage communication.
- To act as main contact point and support customers/colleagues to resolve internal/external and escalated queries.
- To identify and implement improvements and manage improvement projects within own area.

If you feel this role is for you please get in touch with us today- Colette Wilkinson 0161 503 2209