Job Description

Location: Manchester City Centre, offices are just outside Piccadilly train station so has great transport links!

Hours: Monday- Friday, 8am-6pm

Pay: £9.51 rising to £13.11

Long term temporary contract.

Overview:

Working in a busy inbound call centre, you will share responsibility for leading shifts, giving direction and guidance to Contact Centre staff. team leader will lead and motivate their people to achieve and exceed expectation.

You'll have access to an on-site café as well as comprehensive training before you begin, so you'll be fully equipped with everything you need when you start!

If you are a highly motivated, enthusiastic and experienced Team Leader and are looking for a new opportunity within a Government department to drive your career forward, then this could be the perfect role for you.

Requirements:

• Experience in performance management of team in a high-volume contact centre/data processing or customer service environment
• Understanding and successful application of IT skills
• Understanding and successful application of administrative and organisational skills.