Job Description

We are looking for team leaders to work within one of our large government clients in Manchester City Centre. These roles are ideal for people who are excellent communicators. The successful candidates will be working 4pm until Midnight or Midnight until 8am. The pay will be £11.36 rising to £17.61 per hour for Midnight -6am over the weekend. These positions are initially for three months with a view to possible extension.

You will be expected to be a highly visible manager responsible for driving performance, developing and engaging their people whilst role-modelling Civil Service leadership behaviours.

You will manage resources to ensure delivery of operational outputs, and work with their team to identify process improvements within the delivery of Customer Services Operations - thus seeing efficiency's in processing in processing whilst sustaining customer experience.

Skills and requirements:
o Leading, motivating, encouraging and supporting their people to work together as a team, making leadership interventions to deliver and continuously improve business results.

o Actively embrace Continuous Improvement principles in everything you do, creating a culture of innovation and involvement throughout your team.

o Monitoring specific performance targets and standards using management information systems to meet these targets and standards.

o Taking responsibility for business planning, continuous improvement and delivery of team KPIs, quality, productivity and outcomes.

o Delivering positive working relationships with colleagues across the teams and the wider Customer Service Group, sharing ideas and promoting best practices.

o Communicating key business messages to your team effectively and engaging staff to ensure clear understanding of our business priorities and aims.

o Identifying poor performance, attendance and conduct issues, adopting a coaching style for resolution, taking action as appropriate in accordance with policy.

Full training will be provided for the role and this will last for seven weeks, this will be completed Monday- Friday between 09.00 - 17.00 so please ensure that you are able to commit to these hours before applying.

If this sounds like the role for you then please apply online with an up to date CV.