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Team Manager

  • Location:

    Eastleigh, Hampshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £25000 - £28000 per annum

  • Contact:

    Tayla

  • Contact email:

    tayla.morey@brookstreet.co.uk

  • Job ref:

    SOU/805489_1583506236

  • Published:

    8 months ago

  • Expiry date:

    5/04/2020

  • Startdate:

    23/03/20

Job Description

Team Manager £25,000 - £28,000

The temporary office is based in Eastleigh until the permanent office in Southampton is ready to move into.

An exciting new opportunity to be working for a specialist provider of telecom network build and installation services, with a turnover in excess of £60M. The Southampton office is extremely busy as it is the main point of contact for the teams across the country out on site delivering schemes of work digging holes and laying new cable. Working on planned and reactive works and liaising with the local councils and the client to ensure the works are delivered in a safe and timely manner. Working hours will be 8.00-16.00 or 8.30-16.30.

Key responsibilities;

  • Deliver performance to set client KPIs/SLAs
  • Develop the team through SMART objectives and goals
  • Mentor and coach team using gap analysis to identify training needs
  • Be responsible for ensuring the team's work is completed to acceptable standards and in a timely manner
  • Communication - Hold regular monthly team meetings and daily 'huddles' to ensure the team are aware of their performance, communication of company updates and to gain feedback and drive best practice
  • Manage the induction, training and development of new team members
  • Build and maintain relationships with clients and internal customers
  • Monitor accuracy and compliance of information provided to clients, 3rd parties and internal customers
  • Ensure compliance with all company policies
  • Manage any performance issues using the company disciplinary process
  • Ensure timely production of all reports required by the client or senior management
  • Provide management support and cover to other teams within the back office

Key Skills;

  • First line management
  • Performance driven
  • Good interpersonal skills
  • Self-motivated and takes ownership
  • Works well under pressure
  • Team player with a 'can do' attitude
  • Good communicator
  • Ability to deal with conflict
  • Uses own initiative to proactively resolve issues
  • Provides mentoring and coaching
  • Client and internal customer focused
  • Excellent administrative skills and computer literate
  • Analytical skills

If you interested, please apply directly or call Tayla at Brook Street on 02380 236304.

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