Job Description

Brook Street are currently recruiting for the NHS BSA in their search for Team Managers within the Customer Support Services function, initially as a temporary position but with the view to offer the role on a permanent basis following the initial probation period. The role will be offered as hybrid working and will therefore consist of both home working and office working days.

Customer Support Teams sit within the Customer Operations department, which is responsible for handling back-office work from customers via post, telephone and digitally.

Do you have a passion for working with people and have natural leadership skills such an influencing, motivating and engaging well with others? if so, please keep reading!

Responsibilities & Experience:

You will be responsible for supporting your team to provide the best customer service to our customers and work with colleagues at all levels to provide strong and clear leadership for your team, managing all areas of performance and ensuring that team objectives are achieved.

You should have previous experience within a target driven environment and a passion for proactively improving quality and performance. You will ensure a continuous improvement culture exists within the team and as a result establish new working practices leading to performance improvements, enhanced customer service and reduced costs.

What is on offer / benefits?

The NHS BSA are proud to support staff development and talent retention, aim to grow our own and offer various development opportunities within our Career Pathways development programme, allowing you to gain hands on experience in new roles and enabling you to expand your skills and knowledge with support of a mentor.

Competitive pay rates available along with NHS discounts and benefits.

Flexible working hours of 37.5 hours per week, within the Customer Support Services office opening times which are 7am - 6pm Monday to Friday.

Home working available with scope to work from the offices where required.

Please apply below or email for further information,