Our client based in the Cardiff Gate area is looking for a Technical Helpdesk Advisor (First Line Support) to answer first line phone calls on the IT Helpdesk.
The role will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support the technical services team in contacting customers and engineers when required.
Providing first line support to a range of customers and logging calls with resolver groups if unable to provide a fix
Working with customers to log and diagnose faults reported by customers about their on-site equipment and to ensure full functionality according to manufacturer`s specifications is maintained
Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer on-site
Experience of dealing with customers directly in a first line environment along with good communication skills gained within a customer service environment.
This is a 37.5 hours week, you would need to be flexible on working hours from 6am - 10pm including weekends on a rota basis- OTE £22,000
Please apply ASAP