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Technical Service Advisor

  • Location:

    Belper, Derbyshire

  • Sector:

    Engineering

  • Job type:

    Permanent

  • Salary:

    Up to £22750 per annum

  • Contact:

    Caitlin

  • Contact email:

    [email protected]

  • Job ref:

    COV/19164_1655303103

  • Published:

    14 days ago

  • Expiry date:

    27/07/2022

  • Startdate:

    15/06/22

Job Description

Technical And Renewable Service Advisor

Salary £22,750

DAY TO DAY DUTIE:

  • Working as part of the Service Technical department, you will provide technical advice to external Gas Safe registered Engineers, external renewables engineers and Homeowners.
  • You will be required to engage with our customers via various channels to gain a better understanding of how we can support them through the purchase / installation processes of their commercial or renewables products.
  • You will be passionate about delivering world class service when providing aftersales support for our customers, booking warranty visits, appliance services & Repairs.
  • Through effective questioning you will understand the requirements of our customers, show a good technical aptitude combined with the ability to give advice by telephone, email & other channels with clarity, diplomacy & professionalism.


ABOUT YOU:

  • Repairs Knowledge of our products is desirable but not essential as full product training will be given.
  • You have excellent communication skills and are a good problem solver.
  • You are computer literate and are confident using all Microsoft applications.
  • You are flexible, adaptable and enjoy working as part of a team.
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