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Technical Support Advisor

  • Location:

    Reading, Berkshire

  • Sector:


  • Job type:


  • Salary:

    £19000 - £20000 per annum + Additional Company Benefits

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    5 months ago

  • Expiry date:


  • Startdate:


Job Description

Job title: Technical Support Advisor
Hours: 4 days on, 4 days off 7am-7pm then 7pm - 7am
Location: Reading

My client is a vibrant and modern IT company providing customers with award winning Internet technology services. They are currently recruiting for a Technical Support Advisor to join their successful team in Reading to deal with customer issues raised over the phone, email and internal ticket system. The business has a fantastic reputation for the development of their staff and creating a progressive and dynamic work environment.

Technical Support Advisor responsibilities:

" Interface with customers via email, phone, ticket system and face to face
" Work with 3rd party service providers in order to process and analyse customer issues to resolution
" Generate problem reports to ensure we provide top level service for our customers
" Delivering exceptional customer service

Technical Support Advisor desired Skills and Experience:

" Help Desk or Technical Support Experience a must
" Strong communication skills and significant customer service skills
" IT skills including Windows, Linux, Various VPS Platforms, (including KVM, OpenVZ, HyperV), Network Infrastructure
" Ability to troubleshoot and problem solve in a fast-paced environment

The Technical Support Advisor position offers a competitive basic salary up to £20plus additional company benefits.

For more information on the Technical Support Advisor position please contact Kieran on 01905 731591 or


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