Job title: Technical Support Advisor
Hours: 4 days on, 4 days off 7am-7pm then 7pm - 7am
My client is a vibrant and modern IT company providing customers with award winning Internet technology services. They are currently recruiting for a Technical Support Advisor to join their successful team in Reading to deal with customer issues raised over the phone, email and internal ticket system. The business has a fantastic reputation for the development of their staff and creating a progressive and dynamic work environment.
Technical Support Advisor responsibilities:
" Interface with customers via email, phone, ticket system and face to face
" Work with 3rd party service providers in order to process and analyse customer issues to resolution
" Generate problem reports to ensure we provide top level service for our customers
" Delivering exceptional customer service
Technical Support Advisor desired Skills and Experience:
" Help Desk or Technical Support Experience a must
" Strong communication skills and significant customer service skills
" IT skills including Windows, Linux, Various VPS Platforms, (including KVM, OpenVZ, HyperV), Network Infrastructure
" Ability to troubleshoot and problem solve in a fast-paced environment
The Technical Support Advisor position offers a competitive basic salary up to £20plus additional company benefits.
For more information on the Technical Support Advisor position please contact Kieran on 01905 731591 or