This role entails managing technical service-related operations for a company involved with EV trucks and material handling equipment.
The ideal candidate would be an individual who is working in a service orientated environment supporting customers incoming calls for information and queries regarding vehicle repairs and project managing these through.
A sound working knowledge of vehicles is necessary therefore a level 2 or 3 NVQ in mechanics or vehicle repair is very important. You must possess a good telephone manner, in order to use your technical expertise to support and deliver top levels of customer service to our customers.
The role will involve:
Overseeing the skill-set of the field and workshop service/repair team (including sub-contractors) to ensure that all jobs are completed efficiently and competently, within budget, and to customer specifications.
Actioning, managing and leading technical related training courses to ensure the workshop and field engineers (including sub-contractors) are fully conversant with all products which the company supplies and/or maintains.
Lead, manage and record all training activities including employee/sub-contractor training plans, achievements, competencies.
Manages and supports all customers, project managing issues through to completion.
Assist the Operations team in developing and growing the After-Sales Service function to give the company's customers the best possible service attainable.
Track record of working as an electrical and/or vehicle technician (7 years +) within an automotive workshop or automotive OE environment.
Advanced understanding of vehicle electrical systems.
Recent practical experience of using laptop-based vehicle diagnostic toolsets.
Recent practical experience of working with vehicle electrical diagrams and system schematics.
Ability to plan, organise & control time efficiently & profitably.
Flexible, enthusiastic and self-motivated with good communication skills.