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Technical Support Engineer (Engineer Support)

  • Location:

    Cardiff, Wales

  • Sector:


  • Job type:


  • Salary:

    Up to £24000 per annum

  • Contact:

    Kerry Lewis

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Job Description

Brook Street is working with an exceptional employer in Cardiff who is expanding due to new business wins.

As part of their ambitious plans, they are looking for a Technical Engineer to join their established team on a full-time, permanent basis.

  • Provide technical support to field service engineers on a broad range of IT equipment to ensure that the best level of customer service is provided.
  • To provide engineers with testing protocols, workarounds, and alternative options to resolve site issues where practical.
  • Recording all relevant information from a support call to ensure continuous improvement of our engineering resource.
  • Maintain technical skills and update on new equipment by visiting stores in a field service role when necessary. This is anticipated to average 2 days off site work per month and will be local to the Cardiff area.
  • Assist the call vetting team by working with customers to remotely diagnose and rectify faults logged on customers' equipment to ensure full functionality according to manufacturer's specifications

Benefits include:

  • Free parking on site
  • 23 days holiday a year in addition to bank holidays (when bank holidays are worked payment is made instead)
  • Private medical insurance for single and ability to pay for partner/children
  • Life cover (Death in service) cover of 4 times basic
  • Group Income Protection (Permanent health insurance) of 75% of salary less state benefit in event of long term illness or disability
  • Employee Assistance Programme
  • The People's Pension - 5% of "Qualifying Earnings" for the employee and 3% employer
  • Voluntary cash plan for everyday medical expenses e.g. Dental, optical, chiropody etc.
  • Occupational sick pay entitlement after qualifying period of 13 weeks

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