Job Description

Job purpose:

You will undertake all project management related to the technology workstreams on one of our key programmes. This will include working with our Dynamics supplies, and our Learning Management provider, alongside our operational teams. You will need to remove any blockers, manage technical and business risks, as well as look after commercials, budgets and resources. Through your project management and product delivery experience you will make real impact on the way we do business.

Job objectives:

" Oversee the operational running of our CRM, Dynamics and our Learning Management System, working with our third party supplies
" Lead a continual planning process and take ownership for the delivery of technology products and services, to an appropriate level of quality and within budget.
" Understand risks within the assigned technology scope and make sure that suitable mitigations are in place and are considered in future budgets.
" Identify appropriate third-party suppliers and coordinate and manage their input, ensuring quality and budget requirements are met.
" Optimise the delivery flow of teams and identify the most complicated risk, issues and dependencies and potential obstacles and hope the team to overcome them.
" Ensure teams are collaborating and working well and encourage a culture of continuous improvement.


Expected outputs and success criteria:

" Technology delivery roadmap - project plan for use by programme delivery teams throughout project lifecycle detailing relevant steps for successful deployment and maintenance of technology platforms
" Ensuring integrated deployment, adoption and usage of two key programme-specific platforms - MS Dynamics CRM for user management, and Learning Management System for content management
" Clear specification of outputs required from programme teams and central IT function (and any other relevant functions) in order to deliver programme objectives using these platforms

Person specification:

Knowledge

" Knowledge of Agile and Lean practices, tools and techniques
" Knowledge of technology life cycles with an understanding of the different phases of product delivery
" Innovative and up to date with the latest technology trends
Experience

" Experience in digital-related project management
" Experience working with multiple delivery methodologies
" Experience working in and managing multi-disciplinary teams
" The ability to challenge behaviours and ways of working within an organisation
" Commercial acumen to support budget management within the constraints of a project
" Experience of balancing multiple priorities and dealing with ambiguity
Desirable:
" Experience of Dynamics
" Experience of Learning Pool
Skills

" Strong communication skills and the ability to communicate at all levels of the organisation
" Exceptional collaboration skills and above all a team player
" Exceptional problem solving skills
" Demonstrable planning skills