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  • Location:

    Shifnal, Shropshire

  • Sector:


  • Job type:


  • Salary:

    Up to £10 per hour

  • Contact:

    Brook Street Birmingham Office

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    temp to perm

  • Expiry date:


  • Startdate:


Job Description


**Temp to Perm Position**

Are you looking for a move from Customer Services into Sales?

Hours: Monday - Friday --> 9am - 5pm

Salary: £19k

Start Date: ASAP

Location: Shifnal

Job Role

  • To understand and appreciate the Client's business, customer base, products and services.
  • To build effective working relationships with key Client personnel eg. Marketing & Sales People and Managers, attending Client meetings as required.
  • To access and utilise customer information provided by the Client or self-sourced eg. Spreadsheets, CRM Database and Company Web-sites.
  • To build upon customer data using info supplied by Client personnel eg. Adding information gained from business calls to update the clients CRM database.
  • To make outbound calls and receive incoming calls to/from new and existing and lapsed Clients and their customers, adhering to the relevant call structure or scripts supplied as appropriate.
  • To promote Client's products and services (inc. Events) explaining relevant features and benefits and providing literature if requested.
  • To obtain relevant additional customer information eg. Contact name, Business address, E-mail address mobile phone numbers and existing product/service info and update customer records accurately.* To secure appointments for Client's own sales people where appropriate.
  • To promote Events and secure confirmation of attendance and/or specific appointments.
  • To carry out additional tasks and activity relevant to the Tele-Marketing function as requested by the Tele-Marketing Manager inc. ad-hoc Client "projects" eg. Corporate Health Checks, surveys etc.
  • To adhere to relevant workplace legislation and policies eg. H&S, Security, Data Protection - (GDPR Privacy standard), Code of Conduct etc.

Key Skills and Capabilities:


  • A responsible attitude.
  • Self motivated and resilient.
  • Good 'people skills' for building relationships with colleagues at all levels.
  • Performance focused and target driven.
  • Strong verbal and written communication skills.
  • Accuracy with record keeping - attention to detail.
  • The ability to plan and prioritise your own work load.
  • Customer connected.
  • Team working - Contribution to the team target by accomplishing results as needed.
  • A good understanding of all CRM database and computer systems
  • Answer telephone calls from potential customers who have been solicited through advertisements.

Additional skills required:

  • Time management - Planning and preparation prior to the call.
  • Tenacity - the drive to keep making calls.
  • Maintain safe and clean working environment by complying with procedures, rules, and regulations.
  • Good Timekeeping.


  • Call handling including call structure and customer skills.
  • CRM database systems
  • Microsoft applications as read. Including MS Office, E-mail, Internet
  • Ongoing mentoring, coaching and training

If you think you would be perfect for this role then please apply and send your CV: or ring the office on 0121 480 8209


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