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Telephone Account Manager

  • Location:

    Telford, Shropshire

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    £28000 - £35625 per annum

  • Contact:

    Brook Street Birmingham Office

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    26 days ago

  • Expiry date:


Job Description


My client is a family-run, global business specialising in the manufacturing of electrical installations in residential, commercial and industrial buildings. Their culture is open, honest and trustworthy. Their employees are truly empowered to maximise their potential, they are recognised for their hard work and success and the value they add to the business.


I am currently recruiting for a Technical Account Manager to join our client's team in Telford. You will be supporting their vision to become a best in class, easy to do business with, Telephone Account Management Team by providing both their existing and prospective Customers with a great customer experience.


  • Act as the primary contact for customers within your allocation, taking ownership for maximising sales opportunities by establishing relationships with customers
  • Proactively managing stock profiling and the introduction of new stock lines within your distributor portfolio together with looking to appoint new distributors
  • You should drive demand creation with your installers by deploying a range of value adding sales actions
  • Proactively seek out project opportunities and leads from your distributor and installer portfolio, working jointly with your respective Regional Sales Engineer's and distributor Sales Teams to maximise territory growth in the most profitable way
  • Stay current with the conditions within your geographical area in respect to but not limited to customer activity, competitor activity including personnel, promotions, seminars, product launches and stocking branches. Remain informed in relation to pricing levels. Be aware of new technologies or legislation that may have an impact on your business and support your customer base through any changes
  • Leveraging new technologies available at your disposal, you should look to use platforms such as LinkedIn to develop your professional brand, finding the right people to engage with, engaging with insights and building relationships with both existing and potential customers and influencers. You should look to remain current with timely content leveraging both industry data and company collateral to share relevant resources to strengthen your connections. Demonstrate your engagement by leaving thoughtful, constructive comments on content shared by your connections
  • Meet or exceed the required daily customer interaction targets, incorporating any promotional and campaign activities as required to provide your customers with the best service and experience. Ensure that all interactions are recorded in CRM to support a 360˚ view of our customers. Maintain a balance of distributor/installer call ratios, to generate installer demand to support your distributor growth
  • Support our vision to become number 1 in the eyes of our customers, you will do this by ensuring that you are in regular contact with your customer base, providing them with the support and access to any tools that are available to them
  • Provide all written communication in a professional manner within agreed timescales
  • Complete records and reports on time as required
  • Record all customer interactions within the CRM system
  • Take ownership of your personal development and seek the necessary support from an Education, Exposure and Experience perspective leveraging all the tools at your disposal
  • You should become comfortable with company Products, Systems and Solutions together with the Sales and Customer Tools relevant your client base
  • Ensure all relevant information is logged on the correct platform for all customer service / product complaint procedures
  • Paired up with external salespeople


  • Experience in an account management role
  • Well-mannered, professional and friendly telephone manner
  • Data entry skills / IT skills
  • Ability to commute to Telford
  • Listening and communication skills
  • Experience of working with SAP and a CRM is essential. Having a working knowledge of Microsoft Dynamics 365 CRM would be preferred although experience of other CRM systems would be considered


  • Salary up to £28,000 + opportunity to earn 3 months bonus paid annually in January (£35,625) *Based on company and individual performance
  • 37.5 hours per week


  • Employer contribution 8% of basic annual salary - pension
  • Employee contribution 3% of basic annual salary - pension
  • 25 days dependant on length of service + opportunity to purchase up to 5 days extra per year
  • Cycle to work scheme
  • Fantastic office environment
  • Online learning platform


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