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Telephone Customer Advisor

  • Location:


  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    £20475 - £21450 per annum + Bonus (£5000 per annum) + benefits

  • Contact:

    Brook Street

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Startdate:


Job Description

Exciting permanent opportunities for reliable and hardworking customer focused individuals with great telephone communication skills for a fast growing company based in the SA7 area of Swansea.

Outstanding benefits are offered such as free gym membership, discounted food/beverages at local businesses, fortnightly pay, weekly bonus on top of your salary just for doing your job, free onsite parking plus opportunities for training and progression.

The next training intakes are 20th November and 27th November therefore if you are available for an immediate interview you could be one of their new starters.


As a Customer Service Advisor in Swansea you will:

  • Answer incoming calls from new customers looking to go through quotes for insurance then take them through the process to set up a policy via the telephone
  • Ensure all information is being recorded accurately
  • Speak with customers about their plans and advise best options
  • Build rapport with customers to ensure they fully understand the product they're buying

No specific experience is required. However, a great telephone manner and upbeat personality are essential, no contact centre experience is necessary as some of their best staff have never worked in this environment before!

  • Customer Service experience would be advantageous (Retail, hospitality, call centre or face to face sales)
  • Working 37.5 per week on a rolling shift patterns across the opening hours of 8am - 8pm, working one Saturday per month and one Sunday a month with a day off in the week
  • Training

Full training will be given for the first six weeks - if you have any holidays booked during this time we won't be able to consider you for this intake. However, the odd day during the first six weeks won't be a problem, we just need to be aware of them.

If you have customer focused experience in hospitality, retail, care, sales or customer service then one of our team would love to speak with you today!

Please apply ASAP

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