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Telephony Sales Manager

  • Location:

    Birmingham, West Midlands

  • Sector:

    Sales

  • Job type:

    Permanent

  • Salary:

    £30900 - £36500 per annum

  • Contact:

    Brook Street Birmingham Office

  • Contact email:

    [email protected]

  • Job ref:

    BMH_1658999107

  • Published:

    15 days ago

  • Expiry date:

    8/09/2022

Job Description

THE ROLE

As a Telephony Sales Manager, you'll work with business customers digitally, or over the telephone, to deliver key income and service results, ensuring consistent adherence to regulatory, operational, and key control processes. You'll help SME customers to reach their business ambitions by identifying the appropriate product and service options, including giving access to self-service digital channels. We're looking for a customer focused leader, to provide digital and telephony-based support to our SME customers. You'll be providing products and services to help your customers with their business needs as well as generating new business. If you have a passion for customer service, this could be the rewarding role you've been looking for.

KEY RESPONSIBILITIES/DUTIES

  • This role does not involve cold calling, you will be making outbound calls to warm leads
  • Delivering against productivity, income and lead targets
  • Owning the customer onboarding journey ensuring it is delivered right first time
  • Utilising marketing materials to proactively contact customers to offer additional benefits
  • Owning and responding to customer queries and complaints efficiently and effectively
  • Collaborating with stakeholders across the bank to deliver the right bespoke solutions for customers' needs

PERSON SPECIFICATION

  • A customer focussed attitude
  • The ability to confidently communicate over the phone
  • A professional telephone manner
  • The ability to build rapport with customers

SALARY AND WORKING HOURS

Permanent role

Salary: £30,900 (minimum, room for negotiation)

Shift patterns: 8am - 4pm, 9am - 5pm, 10am - 6pm

1 Saturday every 6 weeks

35 hours per week

BENEFITS

  • Combined Pension and Benefit funding 10% (for example 30k base salary + 3k pension funding = total package of 33k)
  • Life cover
  • Disability cover
  • 28 days annual leave + Bank holidays

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