Back to Search Results

Telesales Account Manager

  • Location:

    Wednesbury, West Midlands

  • Sector:

    Customer Service, Sales

  • Job type:

    Permanent

  • Salary:

    £22000 - £25000 per annum + dependant on experience

  • Contact:

    Adam

  • Contact email:

    birmingham@brookstreet.co.uk

  • Job ref:

    BMH/24807_1562941326

  • Published:

    2 months ago

  • Expiry date:

    11/08/2019

  • Startdate:

    ASAP

Job Description

I am recruiting for a Telesales Account Manager for my client who are based near Wednesbury, working for a market leading business within their industry (material supplies/distribution), they are offering a salary of circa £23,000 based upon experience.

THE ROLE
You will be responsible for maintaining existing relationships with clients alongside generating new business opportunities. This is a telephone-based sales/account management position where your day will be split; on average, 50% existing client management, processing orders, upselling and managing the relationship, 30% contacting previous clients to upsell/reintroduce products to them and 20% contacting new clients to introduce the products and services.

You will be in control of the full sales/customer service cycle, from the initial conversation, checking stock levels, processing the sales orders and ensuring client satisfaction through to ensuring payments are received.

This is NOT a high-volume transactional telesales position, you will NOT be expected to make 100's of cold sales calls, it is more the quality of conversations and working with a warm database of clients.

TYPICAL DAILY JOB DUTIES - WHAT WILL YOU BE RESPONSIBLE FOR?
- Make and receive both inbound and outbound calls to new and existing clients
- Manage existing client requirements
- Contact previous clients, reintroducing the products and services on offer
- Strategically target potential new clients, introducing the products and services
- Develop productive and sustainable relationships with clients, both new and existing
- Generate verbal & written quotations
- Process orders
- Liaise with Inventory Control to ensure stock range and levels are maintained to meet customer needs
- Resolve customer disputes
- Collect payments and liaise with credit control if required
- Liaise with warehouse and other internal departments for general/bespoke queries to ensure complete customer satisfaction
- Maintain an overview of competitor activity

PERSON SPECIFICATION
- Experience in a similar sales/telesales/account manager/account coordination position
- Experience/knowledge within distribution would be beneficial but certainly not essential
- Exceptional customer service and experience in building and developing a rapport and genuine relationship with clients/customers over the phone and email
- Excellent oral and written communication
- Passion for selling, cross selling and upselling
- Confident in working to and achieving targets and KPI's
- Proactive, determined and self motivated
- Fun, professional and sociable to fit in with the existing team
- Good knowledge of Microsoft Office i.e. Word, Excel, Outlook
- Punctual, reliable and experience of working well within a team
- Stable work history, be able to explain reasons for leaving previous positions

***PLEASE ONLY APPLY IF YOU MATCH THE PERSON SPECIFICATION AND ARE ABLE TO DEMONSTRATE THIS VIA YOUR CV AND AN INTERVIEW***

PACKAGE AND BENEFITS
- Circa £23,000 basic salary dependent upon experience
- 37.5 hour working week, standard business hours Monday - Friday
- 30 days holiday including all Bank Holidays off, rising to 33 days after 2 years' service and 35 days after 10 years
- Company profit share scheme
- Pension (match up to 6% contributory)
- Personal development opportunities, internal training and external courses
- Free Car Parking

DOES THIS SOUND LIKE YOU? ARE YOU INTERESTED IN THIS ROLE? THEN I WOULD LOVE TO HEAR FROM YOU.

Please send your cv and call Adam or Charlie on 0121 643 6954

***If you have not received a response within 48 hours, unfortunately your cv has not been selected on this occasion***

W1siziisijiwmtgvmdyvmjivmtevmtyvmjivmtevy3rhcy1iyxitzmlndxjllmpwzyjdlfsiccisinrodw1iiiwimjawmhg3mjajil1d

Looking for a job? Register your CV now

REGISTER

Looking to recruit? Find the perfect hire

Upload Job

Want a career at Brook Street? Join our team

Join Now