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Telesales Co-Ordinator

  • Location:

    Burntwood

  • Sector:

    Sales

  • Job type:

    Temporary

  • Salary:

    Up to £9.61 per hour

  • Contact:

    Sara

  • Contact email:

    walsall.web@brookstreet.co.uk

  • Job ref:

    HC4042_1548781580

  • Published:

    about 5 years ago

  • Expiry date:

    28/02/2019

  • Startdate:

    29/01/19 16:51:42

Job Description

Telesales Coordinator

Benefits £,000, pension, holiday
Hours per week 40 hours per week
Status Temporary with opportunity for Permanent
We require a telesales coordinator to provide excellent customer service to our customers in the UK. Full time role at 40 hours per week. The job holder will work closely with our Internal Sales Manager, along with office and road based staff around the UK.

This role is required to ensure prompt follow up on all sent proposals including, but not exclusive to, service plans, repairs and recommendations. The candidate may also be required to assist with sourcing new opportunities to be quoted, to achieve business growth. The role requires a person who is comfortable in presenting our own products and services over the telephone to customers, as well as dealing with any potential objections.

The successful candidate will have excellent customer service and telesales skills, objection handling experience, and an excellent history of working to and exceeding set monthly sales targets.

Duties and Responsibilities

Primary Duties and Responsibilities
" To proactively chase outstanding sales proposals from each Internal Sales team, focusing on key customers, expired contracts, and urgent repairs
" To liaise with various internal teams
" To secure orders, contributing towards monthly and annual financial budgets for each team
" To work towards and show improvements on team conversion rates for each department
" To achieve daily and weekly outbound call volume targets
" To source and verify leads using CRM, Microsoft and in-house systems
" Maintain an effective working relationship with the management and staff of all sections throughout the company
" To follow the company's ISO procedures including filling or paper work relating to all orders and quotations
" To identify and maximise opportunities for up-selling
" Able to work on own initiative, and liaising with various teams
" To feedback, update and action on customer requirements as needed
" To develop an organised and structured way of working, in order to maximise time
" To ensure customer requirements are met through questioning
" Increase / improve sales conversion rates in each revenue stream
" To accurately update data bases in real time, with relevant details

Secondary Responsibilities could include

o Assistance in chasing Parts sales
o Assistance in chasing Capital sales and installations or projects
o Lead verification and approaching potential new customers
o Opening discussions with previously lost, or expired contract customers
o Assistance chasing Breakdown attendance purchase orders
o After-sales care



SKILLS AND ABILITY

Person Profile Essential Desirable
Qualifications " GCSE qualifications (Grade C or above)
" Good knowledge of Microsoft applications
" Knowledge of management systems for sales " Educated to degree standard.

Experience
" Have 3 years' experience in a similar role
" Can demonstrate collaborative working to support other business functions i.e. Sales team
" Proven experience in telesales / upselling
" Ability to increase Sales conversions
" Experience in objection handling

Interpersonal Skills " Good written skills
" Excellent communicator with strong interpersonal skills
" Good questioning skills
" Can demonstrate understanding of sales process
" Good listening skills
Organisational ability " Strong planning and organisation experience
" Ability to multi-task
" Flexibility in approach to work and environment
" Strong time management skills

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