Temp - Customer Service
-
Location:
Kings Hill
-
Sector:
-
Job type:
-
Salary:
£8.5 - £9.00 per hour
-
Contact:
Paula
-
Contact email:
TunbridgeWells.Web@brookstreet.co.uk
-
Job ref:
TUN/T/PC_1568039996
-
Published:
over 4 years ago
-
Duration:
3 month
-
Expiry date:
9/10/2019
-
Startdate:
asap
Job Description
Role - Experienced Call Centre Staff
Location - Kings Hill
Hours - Monday to Friday 8am till 8am and 1 Saturday in 4 9am till 1pm
Start Date - End of July
Duration - Long term ongoing
We are looking for immediately available temps with previous call centre experience to help a client based in Kings Hill. This is a customer service not a cold calling role.
We are looking for high levels of customer service. Candidates who are passionate, hard working and motivated candidates to support over a busy period
Duties will include
-High levels of customer service
-Data Entry
-Updating and maintaining a database
-Accurately recording information and progress on our system
- Effectively communicating decisions to customers, via telephone or written communication
-Investigating, negotiating and settling claims within an agreed authority level
-Proactively identifying any fraudulent cases and assessing any recovery potential
-Ensuring that case information is recorded accurately complying with GDPR regulations
-To assist in project work or undertake projects for the claims team
-Completing any reasonable duties that may be required to support business needs
-Referring to a manager when any work falls outside their area of knowledge or expertise
Personal qualities
-To have a customer centric approach to each and every contact
-Excellent verbal and written communication skills in English essential Communication Skills
-Ability to listen and question effectively whilst entering the relevant information on our database, ensuring accuracy to meet strict deadlines
-Demonstrating empathy with the customer whilst being conscious of the need to settle claims in accordance to our philosophies and guidelines in conjunction with the policy wordings
-Being able to feedback effectively to Team Leader & Team Managers to improve the customer journey
-Dependability, attention to details, and ability to follow and interpret procedures in a fast paced, high volume work environment
-Resilience and flexibility in order to respond to changing requirements and client needs
-Ability to multi-task and work as part of a team and demonstrate the ability to take responsibility for resolving issues/problems
-An effective team worker and ability to exercise judgment to shift priorities and organise multiple tasks simultaneously
-Ability to work under pressure, meeting objectives and goals set
If you meet the requirements please call Paula on 01892 790700 or email
Looking for a job? Register your CV now
Looking to recruit? Find the perfect hire
Want a career at Brook Street? Join our team