Job Description

Temporary Hotel Nights Manager

Brook Street Edinburgh is currently recruiting for a Hotel Nights Manager to work in a luxury hotel in heart of Edinburgh City Centre.

Position - Hotel Nights Manager - Manager on Duty (MOD)

Position Type - Temporary - (Ongoing)

Pay - £10.00 to £12.00 per hour

House - Full time (Monday to Friday Nights)

Night Manager Profile

• As a Nights Manager you will be represent the management during the night in the hotel.
• You will be working with the Front office Manager in all areas of the department.
• You will be dealing with aspects off operations, planning of the hotel.
• Dealing with staffing labour costs on shift in accordance with the hotel polices and procedures.
• You must be able to provide strong leadership skills and supporting all members of the Front Office, implementing all Hotel standards of Excellence.
  

Night Manager duties and responsibilities

• Assist the front office Manager by over seeing the entire Front office area of operation
• Working with the Front office Manager to study the levels of guest Satisfaction and monitor trends, with continuous improvements developed.
• Ensure all guests are recognised and that the Front Office team operates in up-selling promotes the hotel brand's loyalty scheme.
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and showing the correct procedures regarding the acceptance of all foreign currencies, credit cards and cash in accordance with the hotel policy.
• Represent the senior managers in their absence, taking full responsibility of the hotel Monitor the appearance, standards, and performance of the Front Office Team.
• Ensuring members of staff have current knowledge of hotel products, services, pricing and policies, and knowledge of the local area.
• Able to work with staff and continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Compile adequate handover to Early staff / Duty Manager
• Conduct Health and Safety Checks and Night Walks

What should you have

• Previous experience working as a Night or Day Manager or similar position for 4-5* hotels.
• Passion to meet and exceed guest's expectations at all the time.
• To be discreet, proactive, versatile and highly attentive to guests needs & wishes.
• Experience of using Opera PMS.
• Good level of English.

If you are interested in applying for the role, please click the apply button and submit your CV today!