Trainer
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Location:
Walsall
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Sector:
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Job type:
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Salary:
£25000 - £27000 per annum + free car park, pension plus more
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Contact:
Susan
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Contact email:
walsall.web@brookstreet.co.uk
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Job ref:
WAL/9472_1546881679
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Published:
over 5 years ago
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Expiry date:
6/02/2019
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Startdate:
ASAP
Job Description
Our valued client is currently looking to recruit a Trainer whose focus will be to provide a high quality induction training programme for new starters in their Contact Centre.
The role
" Delivery of the induction training to new starters supporting the internal reinforcement of the
Company values, vision, policy and procedures
" Assist in the design and delivery of other training interventions across the operations which incorporate a blended learning approach
" Ensure that all training and training materials conform to company branding guidelines and are aligned to our vision, mission and values
" Review of polices and communication of amendments across the operations
" To work in partnership with key stakeholders and help support engagement initiatives across the contact centre
" Evaluation of induction training and other programmes to drive continuous improvement and develop new approaches to training and the development of new programmes
" Monitoring and maintaining overall performance against business strategy and identify areas for improvement by interpreting data and route cause analysis
" Continued group and individual coaching support post training interventions in contact centre to ensure competency levels are reached, maintained and learning has been embedded
About You
" Excellent facilitation skills
" Passion for Product Knowledge
" Confident in communicating out complex information and leading and managing a group of people within a training environment Results driven
" Ability to work effectively within a team
" Experience of delivering training within a busy contact centre environment
" Understanding of learning styles
" Understanding of the systematic Training cycle
" Experience of coaching individuals
" Experience in Microsoft Skills in PowerPoint, Word, Excel are essential
Salary upto £27,000 per annum (depending on experience)
Hours of work are 9-5:30 with excellent benefits
Holiday Entitlement 20 days plus BH
If this role is for you please contact Sue Walker on 0121 643 6954 or email
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