Job Description

Our valued client is currently looking to recruit a Trainer whose focus will be to provide a high quality induction training programme for new starters in their Contact Centre.

The role

" Delivery of the induction training to new starters supporting the internal reinforcement of the
Company values, vision, policy and procedures

" Assist in the design and delivery of other training interventions across the operations which incorporate a blended learning approach

" Ensure that all training and training materials conform to company branding guidelines and are aligned to our vision, mission and values

" Review of polices and communication of amendments across the operations

" To work in partnership with key stakeholders and help support engagement initiatives across the contact centre

" Evaluation of induction training and other programmes to drive continuous improvement and develop new approaches to training and the development of new programmes

" Monitoring and maintaining overall performance against business strategy and identify areas for improvement by interpreting data and route cause analysis

" Continued group and individual coaching support post training interventions in contact centre to ensure competency levels are reached, maintained and learning has been embedded

About You
" Excellent facilitation skills
" Passion for Product Knowledge
" Confident in communicating out complex information and leading and managing a group of people within a training environment Results driven
" Ability to work effectively within a team
" Experience of delivering training within a busy contact centre environment
" Understanding of learning styles
" Understanding of the systematic Training cycle
" Experience of coaching individuals
" Experience in Microsoft Skills in PowerPoint, Word, Excel are essential


Salary upto £27,000 per annum (depending on experience)

Hours of work are 9-5:30 with excellent benefits

Holiday Entitlement 20 days plus BH

If this role is for you please contact Sue Walker on 0121 643 6954 or email