Job Title: Training Adviser
Working hours: Monday to Friday 9am-5pm
Location: Preston based with travel to London, Hertford and Romford
Initially the role is to own the planning, design and face to face delivery of a suite of learning and development interventions within pensions administration. You will be able to determine the best approach to develop the learning interventions into a blend of e-learning and face to face workshops.
The role will also develop further, moving away from process and technical training to a more holistic learning and development role.
-Review and propose a suite of pensions administration process training for LGPS/fire and Police across the company Administration function. Ensure that there is no overlap between courses, new processes have been documented and that there is a consistent format for all training.
-Design and develop customer care training specific to Pensions Administration and develop a programme to deliver it across all Pensions Administration staff, across all sites.
-Induct new starters into Pensions Administration by getting them set up and trained on all relevant processes and procedures.
-Deliver training workshops to explain the Pensions Admin processes and provide support as required.
-Work on developing a suite of e-learning to replace some of the face to face delivery to adopt a more blended learning approach.
-Implement the new e-learning and engage with Managers and Team Leaders to transition to this approach.
-Gain a detailed and thorough understanding of the LGPS/fire and Police regulations in order to develop appropriate technical training.
-Design and develop the technical training and then deliver it via a blended learning approach.
-Amend training material and courses as appropriate when processes and scheme regulations change.
-Maintain accurate learning and development records including course delivery dates and attendance records on the OpenHR system, as well as evaluation forms.
-Minimum two to three years` experience in developing and delivering face to face training essential.
-Experience in creating e-learning is desirable but a good working knowledge of power point is essential in order to create the e-learning.
-Ideally, but not essential, a strong working knowledge of LGPS/Fire and Police pensions administration.
-Excellent administration and organisation skills with a high commitment to quality with a strong focus on accuracy and excellent attention to detail is mandatory.
-Excellent computing and MSOffice skills including word, Excel and powerpoint. A working knowledge of CMS.
-A proactive, self-motivated team player with the ability to manage their own time and multiple priorities.
-Excellent communication skills, both oral and written, along with the ability to articulate complex pensions issues, tailored to the audience.
-Ability to develop and maintain good working relationships, and work flexibly across professional and operational boundaries.
-A strong desire to help others reach their full potential.
-Strongly developed customer ethos along with the ability to understand and champion the business strategy within pensions administration.
-A high level of academic achievement with a `can do` approach to delivering high performance in self and others.
-An understanding of the breadth of the diversity agenda including embedding good practice and an understanding of company`s commitment to combating discrimination and promoting equality of opportunity.
Sounds interesting? Please get in touch with Stephy on 01772252111 or email on