My client is a world renowned Insurance Company based in central Croydon.
They are now looking for a training and development Executive to sit within their HR team.
Objective of the Role
1) To provide training support for the roll-out of the Global Business Model across Operations.
2) Design, deliver and co-ordinate development programmes and specific training courses to employees within all Operational areas as directed by the People, Performance and Development Manager, ensuring the highest standards are maintained in line with all company accreditations. Update all training records and complete all associated administration.
Source and/or deliver the following as directed by the People, Performance and Development Manager:
" Global Business Model training for all Operations areas - ABS and satellite systems
" Induction programmes
" Career development workshops
" One to one coaching
" Ad-hoc courses e.g. product, process, systems
" To be fully aware of all processes and procedures in Operations. To ensure that product knowledge is up to date.
Training & Coaching
" Where necessary, introduce appropriate training and coaching techniques that best suit the learning group and have the desired outcome.
" Liaise with appropriate management team members to provide training and ongoing support for all employees and implement relevant training solutions as required.
Training Needs Analysis
" Through regular liaison with the Operations Management Team, identify individual development areas for all staff with a view to improving and maintaining expected standards of performance.
" Well-presented and in line with working in a corporate environment
" Good Standard of general education
" GCSE or equivalent English and Maths
Evidence of experience within the following areas:
" Be conversant with practical training needs analysis and evaluation techniques
" Excellent presentation skills with previous experience in designing and delivering training/development programmes
" Proven experience working in an employee development role within a call centre environment
" Strong administration and organisational skills
" Practical knowledge of using MS Office and SharePoint
" High standard of written and spoken English
" Proven multi-tasking experience within a fast paced environment
" Excellent communication and interpersonal skills - and the ability to liaise with people at all levels within an organisation
" Patient and adaptable to changing situations
" High attention to detail and a quality focus
" Self-motivated, enthusiastic and able to work both independently and supporting colleagues within a team
" Professional manner
Have a creative and innovative approach to delivering effective training/development solutions
" Educated to 'A' Level standard or equivalent.
" Have a nationally recognised training qualification
" Experience of delivering training in a virtual environment